db111 Terms & Conditions — Know Your Rights and Responsibilities

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and db111 ("the Platform", "we", "us", "our") with respect to your use of the db111 website, mobile interface, games, betting markets, promotions, and all related services accessible at db111.bio ("the Service").

By accessing the db111 platform in any capacity — including browsing the site, creating an account, making a deposit, placing a bet, participating in a promotion, or communicating with our support team — you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them without reservation.

These Terms apply in addition to any specific rules, conditions, or policies applicable to individual games, promotions, or features on the db111 platform. In the event of a conflict between these Terms and any promotion-specific rules, the promotion-specific rules will take precedence solely in relation to that promotion, and these Terms will govern in all other respects.

db111 operates as an entertainment and wagering platform directed at adult players in Bangladesh. All content, services, and contractual obligations described in these Terms are governed by and construed in accordance with the applicable framework described in Section 13 of this document.

To register and maintain a db111 account, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. db111 strictly enforces this minimum age requirement and reserves the right to request identity documents confirming your date of birth at any time.
• You must be a resident of or physically located in Bangladesh at the time of placing bets or accessing the live casino. Players accessing the platform from jurisdictions where online gambling is prohibited are not permitted to register or use db111.
• You must not be registered on any self-exclusion list or have previously been excluded from db111 or a related platform at your own request.
• You must have the legal capacity to enter into a binding contract under the laws applicable to you.
• You must not be an employee, contractor, agent, or immediate family member of an employee of db111 or any of its affiliated entities, game providers, or technology partners.

Each player is permitted to hold one (1) account only. If you currently hold an account with db111, you are not permitted to open a second account under any circumstances, including using a different name, email address, mobile number, or payment method. Duplicate accounts will be closed and any balances held within them forfeited.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, a valid mobile number, and a valid email address. You agree to maintain and promptly update this information to keep it accurate at all times. db111 may require you to submit supporting documents (such as a National Identity Card, passport, or utility bill) to verify any information provided.

db111 reserves the right to decline any registration application at its sole discretion without being required to provide a reason for that decision.

You are solely responsible for maintaining the confidentiality of your db111 account credentials, including your username, password, and any two-factor authentication codes associated with your account. You must not disclose your login details to any third party under any circumstances.

All activity conducted through your db111 account — including bets placed, deposits made, withdrawals requested, and bonuses claimed — is deemed to have been carried out by you personally, whether or not such activity was in fact authorised by you. If you suspect that your account has been accessed without your authorisation, you must notify db111 immediately at [email protected].

You agree to use the db111 platform solely for your own personal entertainment and wagering purposes. You must not allow any other person to access or use your account, nor may you use another player's account. Account sharing is a breach of these Terms and may result in suspension of both accounts involved.

db111 employs 256-bit SSL encryption and two-factor SMS authentication to protect account access. You acknowledge that the security of your account also depends on your own practices, including choosing a strong unique password, not accessing your account from public or shared devices, and logging out of your session when not in use.

All financial transactions on the db111 platform are conducted exclusively in Bangladeshi Taka (BDT). db111 does not impose currency conversion charges on standard BDT transactions. The following payment methods are currently supported for deposits and withdrawals:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• Cards: Visa, Mastercard (where available for BDT transactions)

The minimum deposit amount is ৳200. The minimum withdrawal amount is ৳500. Maximum transaction limits may apply and will be communicated within your account dashboard. db111 reserves the right to amend minimum and maximum transaction thresholds at any time with reasonable notice.

Withdrawal requests are processed to the same payment method used for the most recent deposit on your account. Processing times are as follows:

• bKash and Nagad: 5 to 15 minutes from approval
• Rocket and Upay: Up to 30 minutes from approval
• Bank Transfer: 1 to 3 business days

All withdrawal requests are subject to identity verification. db111 may request Know Your Customer (KYC) documentation before approving a withdrawal, particularly for first withdrawals or withdrawals above a certain threshold. Failure to provide requested documentation within a reasonable time may result in the withdrawal request being declined.

db111 does not accept deposits made by or on behalf of third parties. All funds deposited must originate from a payment account registered in the same name as the db111 account. Funds deposited from third-party sources will be returned and the associated account may be suspended pending investigation.

db111 offers a variety of bonuses and promotional offers to eligible players, including but not limited to welcome bonuses of up to ৳20,000, reload bonuses, free bet credits, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, Victory Day, the BPL season, and the T20 World Cup. All bonuses are subject to the following general conditions unless the specific promotion terms state otherwise:

• Bonuses are available to verified players aged 21 and above only.
• Each eligible player may claim each specific bonus once, unless otherwise stated in the promotion terms.
• All bonuses carry a wagering requirement that must be met before bonus funds or winnings derived from bonus funds may be withdrawn. The wagering requirement applicable to each bonus will be stated clearly in that bonus's terms.
• Bonus funds may only be used on games and markets specified in the relevant promotion. Using bonus funds on excluded games will not count toward the wagering requirement and may void the bonus.
• db111 reserves the right to withdraw, modify, or cancel any bonus offer at any time, including if there is reasonable suspicion of bonus abuse or if a technical error has caused an incorrect bonus to be credited.
• Where a bonus is credited in error, db111 reserves the right to reclaim that bonus and any winnings generated through it.

Attempting to exploit bonus terms — including but not limited to hedging bets across accounts, using systematic low-risk wagering strategies solely to satisfy wagering requirements, or creating multiple accounts to claim the same bonus — constitutes bonus abuse and will result in disqualification from the promotion, forfeiture of associated funds, and may lead to permanent account closure.

All bets placed on the db111 platform are subject to the specific rules of the relevant market or game type, which are available within the platform. The following general betting rules apply across all markets and game categories:

• All bets are final once confirmed. db111 does not accept requests to cancel or amend a bet after it has been placed and confirmed by the system.
• In the event of a technical malfunction that prevents a game from completing correctly, db111 reserves the right to void affected bets and return stakes to player accounts.
• Minimum and maximum stake amounts apply per bet and per market. These limits are displayed within the betting interface before a bet is confirmed.
• For live in-play betting markets — including BPL, IPL, T20 World Cup, ICC, and Bangladesh Tigers cricket — odds are subject to real-time change. The odds displayed at the moment a bet is confirmed constitute the final odds for that bet. db111 accepts no liability for any delay in live odds updates caused by internet latency on the player's side.
• db111 reserves the right to limit the maximum payout on any single bet or combination of bets placed within a single session where it considers such limitation necessary to protect the integrity of the platform.
• All live casino games provided by Evolution Gaming, Ezugi, Pragmatic Play Live, and other certified studios are governed by the rules of those respective providers in addition to these Terms. Game outcomes are determined by certified random number generators or live dealer procedure, as applicable. db111 does not manipulate game outcomes.
• Where an obvious pricing or odds error has occurred, db111 reserves the right to void any bet placed at the erroneous price, regardless of whether the bet has already been settled.

Results for sports betting markets are determined based on official results as declared by the relevant governing body (e.g., the Bangladesh Cricket Board, the International Cricket Council, or FIFA) at the time of settlement. In the event of a result being revised by the governing body after settlement, db111 will make reasonable efforts to re-settle affected markets but is not obligated to do so where the revision occurs more than 72 hours after the original official result.

The following conduct is strictly prohibited on the db111 platform. Engaging in any of the following may result in immediate account suspension, permanent closure, forfeiture of account balance, and where appropriate, notification of relevant authorities:

• Using automated software, bots, scripts, or artificial intelligence tools to place bets, navigate the platform, or interact with live dealer games.
• Collusion with other players, including coordinating bets to guarantee a profit regardless of outcome, sharing hole-card information in card games, or conspiring to manipulate game results.
• Exploiting software bugs, technical errors, or payment processing vulnerabilities for financial gain.
• Providing false, misleading, or fraudulent information during registration, identity verification, or any other interaction with db111 or its support team.
• Accessing the platform from a jurisdiction where online gambling is prohibited by law.
• Using the platform for any purpose related to money laundering, terrorist financing, or any other criminal activity.
• Attempting to reverse-engineer, decompile, or otherwise access the source code, algorithms, or proprietary systems underlying the db111 platform or any of its games.
• Harassing, threatening, or abusing db111 staff, support agents, or other players through any communication channel.

All content on the db111 platform — including but not limited to the db111 name and logo, website design and layout, game graphics and animations, promotional imagery, written content, software code, and user interface elements — is the exclusive property of db111 or its respective licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the db111 platform for your personal, non-commercial entertainment purposes only. This licence does not include the right to reproduce, distribute, modify, publicly display, or create derivative works from any content on the platform without the prior written consent of db111.

Game content provided by third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — remains the intellectual property of those respective providers. db111 operates under licence from these providers and does not claim ownership of their content.

Any unauthorised use of db111 intellectual property will constitute a breach of these Terms and may expose you to civil and criminal liability under applicable Bangladeshi and international law.

db111 collects and processes personal data from registered players in order to provide the Service, verify identity, process transactions, comply with applicable legal obligations, and improve the platform. The categories of data collected and the purposes for which they are used are described in full in the db111 Privacy Policy, which is available at db111.bio/privacy-policy.

By accepting these Terms, you also acknowledge that you have read and understood the db111 Privacy Policy. The Privacy Policy forms an integral part of this Agreement.

db111 will not sell your personal data to third parties for marketing purposes. Personal data may be shared with identity verification providers, payment processors (including bKash, Nagad, and bank partners), game technology providers, and regulatory or law enforcement bodies where required by law.

All personal data held by db111 is stored using industry-standard encryption and access controls. You have the right to request access to, correction of, or deletion of your personal data, subject to any overriding legal retention obligations. Requests should be submitted to [email protected].

To the fullest extent permitted by applicable law, db111 excludes all liability for:

• Any loss of profits, revenue, data, goodwill, or indirect or consequential losses arising out of your use of or inability to use the platform, even if db111 has been advised of the possibility of such losses.
• Interruption, suspension, or discontinuation of the Service due to scheduled or emergency maintenance, technical failure, force majeure events, or actions of third-party infrastructure providers.
• Any delays in the transmission of betting instructions, live odds updates, or game outcomes caused by internet connectivity issues on the player's side or by third-party network providers.
• The accuracy, completeness, or fitness for purpose of any information, statistics, or game data displayed on the platform for informational purposes only.
• Any loss suffered as a result of an unauthorised third party accessing your account through no fault of db111.

db111's total aggregate liability to you in connection with any single claim or series of related claims arising under or in connection with these Terms shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim, capped at a maximum of ৳50,000.

Nothing in these Terms excludes or limits db111's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited by law.

db111 is committed to promoting responsible gambling and protecting vulnerable individuals from the potential harms of excessive gambling. All players are encouraged to set personal deposit limits, session time limits, and loss limits from within their account dashboard.

Players who wish to take a break from the platform may activate a time-out period (from 24 hours to 6 weeks) or request a self-exclusion (from 6 months to a permanent lifetime ban) by contacting [email protected]. Self-exclusion requests will be processed within 24 hours of receipt and cannot be reversed during the exclusion period.

Gambling is intended to be an entertaining leisure activity. If you feel that your gambling is no longer enjoyable, is causing financial stress, or is affecting your personal relationships, we strongly encourage you to use the responsible gaming tools available on db111, take a voluntary break, and seek assistance from a qualified support organisation. Our support team is available 24/7 to assist with account restrictions and to provide guidance on external help resources.

For full details of db111's responsible gaming tools, policies, and player support resources, please visit the Responsible Gaming page.

db111 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, registered players will be notified via the email address or mobile number registered to their account. The updated Terms will take effect from the date stated in the notification. Your continued use of the platform after the effective date of any update constitutes your acceptance of the revised Terms.

db111 may suspend or terminate your account at any time without prior notice if:

• You breach any provision of these Terms;
• db111 has reasonable grounds to suspect fraud, abuse, or criminal activity associated with your account;
• You provide false information during registration or verification;
• db111 is required to do so to comply with applicable law or a lawful authority's instruction;
• Continued operation of your account presents a risk to the integrity, security, or reputation of the platform.

You may close your db111 account at any time by contacting [email protected]. Any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method within a reasonable period following account closure, subject to any outstanding verification requirements.

db111 also reserves the right to discontinue the Service in whole or in part at any time by providing reasonable notice to registered players. In such circumstances, all confirmed real-money balances will be returned to players in full.

These Terms & Conditions and any disputes arising from or in connection with them or your use of the db111 platform shall be interpreted in accordance with applicable principles of fair dealing and good faith as recognised in commercial practice, with particular reference to the context of the Bangladesh market in which db111 primarily operates.

In the event of a dispute between you and db111, both parties agree to first attempt to resolve the matter through good-faith negotiation. If you have a complaint about the Service, the correct first step is to contact db111 customer support at [email protected], clearly describing the nature of the dispute and the resolution you are seeking. db111 will acknowledge your complaint within 24 hours and aim to provide a substantive response within 5 business days.

If a dispute cannot be resolved through direct negotiation, both parties agree to submit to a binding alternative dispute resolution process before pursuing any formal legal proceedings. The language of all dispute resolution proceedings will be English.

Nothing in this section limits db111's right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information, or to prevent any breach of these Terms that would cause irreparable harm to the platform or its players.

If you have any questions about these Terms & Conditions, need clarification on any clause, wish to make a formal complaint, or need to submit a responsible gaming request, please contact the db111 support team using the details below:

• Email: [email protected] (response within 2–6 hours)
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 via the db111 website
• Support Hours: 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6)

All communications with db111 must be conducted in English. Please include your registered account username and a clear description of your query in all correspondence to help us resolve your matter as efficiently as possible.

For responsible gaming inquiries specifically — including self-exclusion requests, deposit limit changes, and time-out activations — please mark your email subject line as "Responsible Gaming Request" to ensure it is routed to the appropriate team immediately.